Your privacy is important to us

Scope of Policy

This policy outlines how innopay collects, uses, stores, and processes your personal information when you use our websites, mobile apps, or other services. By visiting, downloading or using the innopay Platform and providing your information, you consent to the terms of this Privacy Policy and the applicable Terms and Conditions.

Collection of Information

We collect personal information that is necessary to provide our services, such as:

• Basic personal details: Name, address, email, phone number, gender, and date of birth.
• KYC information: PAN, Aadhaar (for e-KYC authentication), nominee details.
• Device and usage data: IP address, location, device identifiers, and cookies.
• SMS and OTP data for login, payment, and security purposes (with your explicit consent).

Purpose of collecting information

The personal information collected is used to:

• Create and verify your account.
• Provide access to our services and features.
• Comply with regulatory requirements (e.g., KYC compliance).
• Process your transactions and communicate regarding your queries.
• Conduct security checks, fraud detection, and prevent unauthorized activities.
• Improve user experience and customize services based on usage behavior.

Information sharing

We may share your personal information with:

• Regulatory authorities to comply with legal obligations.
• Service providers and business partners for the provision of services.
• Financial institutions and partners for the processing of payments and verification.

We ensure that third parties handling your information adhere to strict privacy standards. However, innopay is not responsible for how these third parties handle your information beyond these purposes.

Cookies and Similar Technologies

We use cookies to improve your experience and gather analytical data. You can manage cookies through your browser settings, though some features of our services may not work as intended if cookies are disabled.

Security and Retention

innopay takes reasonable measures to protect your information through administrative, technical, and physical safeguards. Your data is retained for as long as necessary to meet regulatory and legal requirements or to fulfill the purposes for which it was collected.

Children’s Privacy

innopay does not knowingly collect personal information from users under 18. Users under 18 must use our services under the supervision of a parent or guardian.

Changes to the Policy

innopay reserves the right to update this Privacy Policy from time to time. Any changes will be updated, and your continued use of the Platform signifies acceptance of the updated policy.

Contact Us

For any questions or concerns about this policy, you can contact our support team at support@innopay.in.